Furry Friends Humane TNVR App — Terms & Conditions

1.About These Terms

This app lets community cat caregivers request TNVR appointments with Furry Friends Humane. By signing in or submitting a request, you agree to these terms and to our Privacy Policy.

2.Appointment Requests and Eligibility

Submitting a request does not reserve your appointment. Our coordinator reviews each request and confirms or declines it by email. Requests are intended for Palm Beach County residents, and out-of-county requests may be declined.

3.Optional text message updates

If you check the optional text message box on an appointment request, you agree to receive appointment-related text messages from Furry Friends Humane at the mobile number you provide. Messages cover that request: confirmation or decline, reminders before your clinic date, and urgent changes on drop-off day.

• Message frequency varies and depends on your appointment activity and clinic changes.
• Message and data rates may apply through your mobile carrier. Furry Friends Humane does not charge for these messages.
• Text message consent is optional. You can submit an appointment request without it, and giving a phone number alone never enrolls you.
• Carriers are not liable for delayed or undelivered messages.
• No mobile information, text message opt-in data, or consent is shared with third parties or affiliates for marketing or promotional purposes.

Text message updates are not active yet. We will only send texts after our messaging program is approved, and email remains our main way to reach you.

4.Opting Out and Help

Reply STOP to any message to stop receiving text messages. Reply HELP for help. You can also contact us at tnvr@ffhumane.org. Opting out of texts does not affect your appointment; we will reach you by email instead.

5.Non-Transferable Slots and No-Shows

Appointments are non-transferable. Trading, swapping, or giving your slot to someone else is not permitted and will result in being turned away at drop-off. Please give at least 48 hours' notice if you need to cancel. Repeated no-shows may result in restricted booking privileges.

6.Medical Risk and Responsibility

TNVR procedures involve anesthesia and surgical risk. Furry Friends Humane is not liable for adverse outcomes, complications, or death resulting from TNVR procedures. You are responsible for safe, humane trapping and transport before and after the procedure.

7.Privacy

Our Privacy Policy explains what information we collect, how we use it, and how we protect text message consent data.

8.Changes to These Terms

We may update these terms as our program changes. Updated terms will be posted in the app, and continued use of the app means you accept them.

9.Contact Us

Questions about these terms or our text message program? Contact Furry Friends Humane at